Technology unit of one of the leading bank in UAE aimed to establish a centralized office who can help them to establish right controls and governance on change, run, service and budget to ensure time and quality of delivery

Benefits We Delivered


Centralized PMO Team across 7 Business units


Centralized PMO Team across 7 Business units


Process efficiencies thro’ reduction of touch points


Increased productivity through standardization

Client Objective

  • Establish controls on delivery of key programs
  • Enable estimation model for projects and change requests
  • Assess opportunity for service ticket reduction through digitization
  • Timely and real-time reporting using trend analysis for tickets across apps
  • Risk management framework
  • Budget tracking & Mgmt

Key Challenges

  • Silo-ed teams: multiple PMOs within IT managing stream-wise activities
  • No standards estimation models leading to ad-hoc costs for changes
  • Lack of actions on service tickets reduction in-turn leading to cost save
  • Fragmented reporting – by unit, not cohesive showing cross impact of key projects
  • Staffing overhead due to silo-ed and disparate sources

Our Solution

  • One PMO team across IT
  • Prioritization: Created and implemented plan laying out focus areas across Run and Change
  • Collaborate: leveraged tools to ensure right communication
  • KPI Driven Tracking at central place for change and run including service management
  • Budget Management: Established cost savings initiatives across technology to achieve savings over agreed budget
  • Real-time reporting using PowerBi